refund policy

refund policy

We accept returning products. Customers have the right to request a return within 14 days of product delivery.

Our return policy is simple. Within 14 days of receiving your order, you can return a refund (excluding our shipping costs) for any lights or related products that have not been used, in their original packaging and in resalable condition. The device cannot have been installed or modified in any way. The device must be in the original packaging with sufficient packaging material and have a return authorization number (rma #) issued by kikilighting.de on the returned packaging. kikilighting.de must receive the returned product within ten days of receiving your order, where it must be assessed by our staff. We cannot issue a refund if the return is received at your location within fifteen days of receipt. To initiate the return process, send an email to [email protected] clearly stating your situation and the products you would like to return. A restocking fee may be charged by the manufacturer. The customer is responsible for all restocking fees incurred by the manufacturer.

The following types of items and orders cannot be returned or refunded

Products returned without a goods authorization number (rma #) issued by kikilighting.de; Lightbulb; Products that are made to measure (i.e. track lighting, customized or suitable for your order, provided they are not defective). Special purchases such as stock sales items, special order items (special order items cannot be canceled once the order is placed), orders that have a discount code redeemed, special discount products, special offers, discount items, items that are flagged - non-exchangeable, non-cancellable and expedited shipping costs . We cannot accept returns, exchanges, or cancellations of bulk orders for the same product. (We define bulk orders as 3 or more of the same products.) If you are ordering a large quantity of an item, we recommend that you order a sample first to make sure it is what you need. All products for which a discount code has been applied do not apply to our right of return and cannot be exchanged. All stock sales are final and cannot be returned.

When returning an item, be sure to properly package the product. We recommend that you take out shipping insurance. We cannot issue refunds for products that arrive at our warehouse in a damaged condition. In such a case, you must file a complaint with the shipping company and tell us what to do with the damaged product. We will keep your product for 30 days. The product is then destroyed.

Refunds (if applicable)
Once your return has been received and checked, we will email you to let you know that we have received your returned item. We will also notify you of our approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.

Late or missing refund (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take time for your refund to be officially posted.
Next, contact your bank. It often takes time before a refund is posted.
If you've done all of this and have not yet received your refund, please contact us at sup[email protected]

Sale item (if applicable)
Refunds can only be made for items at the regular price. Unfortunately, sales items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] and send your item to: Room 2324, 2nd Floor, Software Park, East District, Zhongshan, Guangdong, China

Gifts
If the item has been tagged at the time of purchase and shipped directly to you, you will receive gift credit for the value of your return. Once the returned item has been received, you will receive a gift certificate.

If the item was not marked as a gift when you purchased it, or the gift giver had the order shipped to themselves to be given to you later, we'll send a refund to the gift giver and they'll be notified of your return.

Damaged goods

Any product that is received damaged or arrived with a missing part must be reported prior to installation and within 48 hours of receipt. The recipient is responsible for checking that the goods are correct and for reporting any discrepancies as soon as possible. Interior-Deluxe cannot accept responsibility for any damage that is not reported within this period. We are also not responsible for defective parts that are reported after the light has been installed. All damage must be reported prior to installation. Please keep all packaging materials since then and wait for the shipper to carry out an inspection. If you have disposed of the packaging of the shipment that arrived damaged, we cannot provide a replacement. Please check all boxes for damage and advise the driver to make notes on the delivery note if such damage is visible. Also, report shades of red on the shock indicators outside the box.

Products received with broken glass or dented screens or frames are not considered defective. In this case, we will provide you with replacement glass or screens at no additional cost. If you receive a product with broken glass or a dented frame, it cannot be returned. A spare part will be made available to you. If you do not wish to receive a replacement, we will consider the shipment a return and refill charges of up to 35% will apply. We also reserve the right to deduct all outbound shipments from the refund. Shipments that are refused on delivery or have missing parts will also be treated as returns and will incur inventory charges + outbound shipping charges.

 

Manufacturer defects

If there is a manufacturer defect - we reserve the right to repair / repair damaged parts / glasses or defects in a device - we sell. If the part in question cannot be repaired, we will provide a replacement free of charge.

guarantee

A 1-year guarantee applies to all products, starting on the day the goods are delivered.

Order placement

We charge credit cards at the time of order. This protects the buyer and seller from fraud as the charge is already shown on the credit card and the original cardholder can dispute the charge before the goods are shipped.

 

Canceled or changed orders

If an order is canceled or changed, we will issue a refund minus the fees incurred by credit card payers such as PayPal or Shopify. These fees are always non-refundable.

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